Refund policy

Return & Refund Policy

Effective Date: August 1, 2026

At KARIEL, we take pride in providing premium-quality products. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

Returns are accepted within 14 days of the delivery date.

To qualify for a return, items must:

Be unused and unworn.
Be in their original condition.
Include all original packaging, tags, and accessories.
Be free from damage, alterations, or signs of wear.

KARIEL reserves the right to refuse any return that does not meet these requirements.

Non-Returnable Items

The following items are not eligible for return or exchange:

Gift cards.
Personalized or custom-made items.
Final sale items.
Products that have been worn, damaged, altered, or used.
Earrings, for hygiene and safety reasons.

Return Process

To request a return, please contact help@kariel.shop within 14 days of receiving your order.

Please include:

Your order number.
Your full name.
The reason for your return.

If your return is approved, return instructions will be provided by email.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect item was received.

We recommend using a trackable and insured shipping service, as KARIEL is not responsible for returns lost or damaged during transit.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless required by law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact help@kariel.shop within 48 hours of delivery.

Include:

Your order number.
Clear photographs of the product.
Photographs of the packaging.

We will work with you to resolve the issue as quickly as possible.

Order Cancellations

Orders may be canceled only before they have been processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

If you have any questions regarding this Return & Refund Policy, please contact us at:

KARIEL LLC
Email: karielcollections@gmail.com